How long have you been in the PHCP-PVF industry?

DT: Almost nine years.

What drew you into the industry?

DT: To be honest, I had no idea what plumbing was other than poop goes in the toilet and water comes out of a faucet. I was a mechanic before I was a plumber, and I actually called Thompson Family Plumbing to fix the drain at my house. The guy offered me a position here as a laborer, and I ran with it! I haven't looked back.

What is the most rewarding aspect of working in the industry?

DT: I honestly love hearing people's stories, I like connecting with the customers as well. Every customer is different and everybody has a different story and I think that's a great thing for me. I do like helping people a lot.

What motivates you every day?

DT: My kids, that's the biggest motivation, and just living a better life. Having things that I didn't grow up with and I have them now is kind of great, and all that is because of plumbing.

What is one thing you wish more people knew/understood about the PHCP-PVF industry?

DT: Everybody messes up, nobody is perfect. I wish that they would be more understanding of cost and time management. A lot of customers don't really understand that. Everybody's used to handyman prices, and I wish they would understand that once you call that licensed contractor, you are paying for convenience and warranty. I think more customers should know more about that.

What has been the proudest moment in your career so far?

DT: I don't have just a specific moment. I would say, obviously making the money that I do now is great. That's a proud moment for me and my family. Also, I would say just learning every day. Something different every day, that's a good moment for me.

What is one thing most people don’t know about you?

DT: Everybody who knows me knows that I'm probably the nicest guy you'll probably ever meet. Other than fishing, I’m very into my car. My car is my baby and my kids know it, my girlfriend knows it. It's a little beat-up Honda Civic, but it is my baby. It even has a name — Rasputia, from “Norbit.” The kids and I named it.